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5 things you need in a Crisis App

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When a crisis hits, chances are your team members will not be at their desks and computers:  most likely they will be away from the office, and unable to access your crisis management system if it is binder or computer-based.  The good news is that with a Crisis Management App your smartphone can be a great crisis management tool: Always on, always accessible, independent from corporate IT Infrastructure,  highly capable and highly versatile. So how can you select the Crisis Management App that will make your team members most efficient and effective in a crisis?

Design Principles:

Before we get into specific functionality, a few general design features you should look for:

Ease of use: We believe a crisis app that’s not easy to use, will not be used.  Period.  Your app has to be designed for the small screen, and also designed to be used in a crisis, when nerves are frayed and tensions are high.

BYOD Compatible:  Your employees love their smartphones, but they don’t all love the same one.  BYOD (Bring your own device) is the new norm at work, so your app needs to work with all of them: iPhone, iPad, Android, etc

Portable Access: Users should be be able to use the same login for mobile devices and computers

Optimized for Crisis Management:  Users want only the crisis management features on their crisis apps, save the plan development and system maintenance tasks for the computer interface

High Security and Redundancy: Need I say more?

Critical Features:

We think there are 5 critical features you need for  a Crisis Management App:

1) Notification:  You team leaders need to access your mass notification platform to issue notifications.  Ideally you can access message templates as well to minimize typing on the small screen.  You should be able to issue notifications to thousands of people using SMS, Email and Voice directly from your mobile device.

2) Locate your team members instantly:  Integration with Google Maps or another mapping system

3) Activate and use plans:  You should be able to activate plans and track task status and completion.  This provides you and your team full situational awareness, so you can see who has done what and when, and what needs to be done, in real time.  Team members should be able to check tasks as done in the app, and all this information should log.

4) Access all your key documents:  You may need access to critical documents in a crisis.  Your mobile app should make this happen in an easy and seamless way.

5) Follow all activity from start to finish:  Complete logging is a must to provide both situational awareness to the teams and enable after-action reporting and critique.

Ideally, your crisis management and business continuity system has an built-in app.  If  it doesn’t or if the app doesn’t meet the above criteria, your crisis management team will be at a disadvantage.  We believe the functionality and usability of Mobile Apps for Crisis Management and Business Continuity will  be one of the key deciding factors in team satisfaction with your Crisis Management  and Business Continuity system

Learn More About the  Mobile App for Crisis Management:  Crisis Commander Connect Webpage

View/ Download PowerPoint: CC Mobile App

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